We hope you will find the answer you are looking for through one of these articles however If you need to further support please send an email to support@alphaaura.co.uk.

All emails are typically responded to within 24 hours, except public holidays.

Opening Hours (GMT):

Mon - Fri: 9:00 - 18:00
Sat: 10:00 - 14:00
Sun & Holidays: 10:00 - 14:00

Why does Alpha Aura not have a phone number?

As an online retailer, we conduct all of our business on the internet. In order to keep our customer service as efficient as possible, we are committed to responding to all enquiries via email, Facebook and Instagram messenger for the time being.

Product Care

Due to the unique material blend, we recommend you wash your products on a cool wash, no greater than 30°degrees and hang dry them. We recommend you do not tumble dry.

When ironing, please iron on a warm temperature but do not exceed 150℃ sole-plate temperature.

If you are still unsure, please do not hesitate to contact our Customer Support Team at support@alphaaura.co.uk

I'd like to leave feedback on my product/order

ALPHA AURA is Designed by Alpha's. For Athletes. Your feedback is extremely important to us, and we are continually looking at new ways to develop both new and existing products with our athletes in mind. Please feel free to write a review via the review email you will receive from us, or write one directly on the product pages. Furthermore, you could share your experience via Google, please leave your review by clicking here.

When are you restocking?

Our product lines have different restock dates, which are available to view on the product’s webpage and via our email newsletter. If you have any questions about a specific product, please contact our support team at support@alphaaura.co.uk.

We try our hardest to keep up with demand so products are never usually out of stock for too long. We regularly inform our customers once we have restocked via our newsletter (which you can sign up to via our website). If you have any questions about a specific product, please contact us at support@alphaaura.co.uk.

When are you bringing out new products?

We are constantly innovating and committed to introducing new pieces to our ever-expanding collections. With that in mind, if there are any products you would like to see, please feel free to send us an email - support@alphaaura.co.uk with your suggestion.

Where is my order confirmation email?

1.Check Your Spam or Promotions Folder

•Sometimes, confirmation emails may land in your spam, junk, or promotions folder. Please check there first.

2.Verify Your Email Address

•Ensure that the email you used during checkout is correct. If there was a typo, the confirmation email may not have been delivered.

3.Allow Some Time

•Order confirmation emails are typically sent within a few minutes, but in rare cases, it may take up to an hour due to high order volumes or system delays.

4.Search for Our Store Name

•Use the search bar in your email inbox and type our store’s name or “order confirmation” to locate the email.

5.Still No Email? Contact Us!

•If you haven’t received your confirmation email after an hour, reach out to our customer support team with your order details, and we’ll assist you.

Contact Us: support@alphaaura.co.uk

How long before my order ships?

•Orders are typically processed within 1-2 business days. (same day if purchased within the countdown timer).

•During peak seasons or high-demand periods, processing may take slightly longer.

Shipping Time:

•Once shipped, delivery times depend on your location and selected shipping method.

•Standard shipping usually takes 5-10 working days, while express shipping is faster.

Tracking Your Order:

•You’ll receive a shipping confirmation email with a tracking link once your order is on its way!

Need Help?

If your order hasn’t shipped within the expected timeframe, feel free to contact us:

Email: support@alphaaura.co.uk

Can I Change My Shipping Address?

If your order has NOT been shipped yet:

•Yes! Contact us as soon as possible with the correct address, and we’ll update it for you.

If your order has ALREADY been shipped:

•Unfortunately, we can’t change the address once the order is in transit. However, you may be able to contact the shipping carrier to request a redirection.

How to Request an Address Change:

•Email us at: support@alphaaura.co.uk

FAQ's

Contact Us